All our campsites are able to welcome people with reduced mobility in the camping pitches and common areas. Camping Bourbon-Lancy, Camping de la Bageasse and Camping Matour also have suitably equipped chalets.
Most of our campsites have a kids club once or twice a week in July and August. You will find information on the page of the appropriate campsite. The activities are planned for children from 4 to 12 years old.
The entertainment on offer varies according to the campsite and not all campsites provide it. Entertainment is only organised in July and August. Campsite entertainment and activities are free. The activities available in partnership with the campsite are not included in the price. You can find more information about these by contacting the campsite by telephone or email.
Barbecues are permitted in all our campsites, except Camping du Pont d’Avignon (unless they are electric barbecues). But be careful, ‘open fires’ are not permitted.
A parking space is available next to your accommodation. Every campsite closes its entrance barrier in the evening. You will therefore have to park outside the campsite between 22:00 and 07:00.
Some of our campsites provide a Wi-Fi connection throughout the campsite, for a fee. However, all the campsites have free Wi-Fi access at reception.
To find out which rentals in our campsites are equipped with a TV, just go to the page of the appropriate campsite to consult this information under the ‘ACCOMMODATION’ heading.
All our rentals have electric heating, except the equipped tents, the nature lodges at Camping de Matour and the nature stopover huts at the Bourbon-Lancy campsite. These electric charges are invoiced in low season on meter reading and payable on your departure (excluding July-August and nature cabins).
Animals are accepted free of charge in all our campsites. They must be toilet-trained and kept on a lead.
We lend baby equipment on request. To guarantee the availability, you must make a specific request at the time of booking.
All rentals have the necessary kitchen and cleaning equipment. For more information, please contact the campsite.
In all our accommodation, we offer sheet rental at a rate of €8 per single bed and €10 per double bed, as well as towel rental at a rate of €5 per kit.
Yes, all rentals must be left in their original clean state, otherwise a cleaning fee will be taken out of your deposit.
From which date can I book my holiday for next season?
Our rates for the next season are available each year from September. You can consult our rates at this time by simulating a booking on our website and taking advantage our ‘Early Booking’ offer if you reserve your stay before the end of February.
You can consult the availabilities by visiting the page of the appropriate campsite and simulating your stay with specific dates. You can also contact the campsite or the Reservation Centre by email (contact@terracamps.com) or telephone us on +33 3.86.37.95.83
Yes. We always recommend booking your camping pitch, so we can know the exact nature of your equipment and welcome you in the best conditions.
Terracamps and all its campsites are on Facebook and Instagram. You can also subscribe to our newsletter by completing the form on our website.
If you are underage, you are accepted on the condition you can all provide parental authorisation and a copy of your parents’ identity papers. All underage holidaymakers must be at least 16 years old. Underage people are under the supervision and responsibility of the accompanying adults.
You can book your stay by contacting the campsite directly by email or telephone. Our Reservation Centre is also available on +33 3.86.37.95.83. We will instruct you on how to finalise the booking.
The quickest and simplest way is to book on our website, where you will be asked for a 30% deposit (to book a camping pitch OR a rental for one week’s minimum stay) or the total price of your stay (for less than 7 nights, or if you are arriving less than 30 days following your reservation).
If you book by postal mail, your booking contract must be completed and signed, with your method of payment made out to Terracamps, then sent to the address of the campsite indicated on the contract.
When you book a camping pitch, we will ask for a 30% deposit to confirm your booking. The remaining amount must be settled when you arrive at the campsite. When you book accommodation for less than 7 nights, you must settle the total cost of your stay at the time of booking. We ask for a 30% deposit for one week’s minimum booking, with the cost to be settled at the latest 30 days prior to your arrival. If you have booked online, you will automatically receive an email inviting you to settle the price of your stay. All stays in accommodation must be settled in full 30 days prior to the arrival date, under penalty of the stay being cancelled.
Following an online booking, you will receive automatic confirmation once we have checked the availability and accepted your booking. Please keep this carefully as you will not receive any further confirmation from us. If you make an email or telephone reservation with a booking contract, we will send your confirmation by email or postal mail according to the communicated information, as soon as we receive your contract and payment.
You can add a comment if you book online. Simply state your request, making sure you mention the name of the family in question. You must, of course, state the actual name in which the booking was made. If you book by postal mail or email, just state the name on the contract in the ‘special requests’ section. We will make every effort to satisfy your request, depending on our availabilities.
There are no booking costs for stays of less than 7 nights. For 7 nights or more, the costs are €10 for a camping pitch booking and €20 for a rental booking.
All our campsites are affiliated partners of VACAF. These bookings are subject to a budget request to the CAF. You must therefore contact the campsite by email or telephone and indicate your CAF registration number. We do not recommend booking online, as this will mean you may pay an unnecessarily high deposit.
We accept payment by banker’s card, Paypal, holiday voucher, cheque, cash or bank transfer.
By spending a pleasant vacation with us, you accumulate points, which become loyalty discounts:
• 150 pts = €5 discount
• 300 pts = €10 discount
• 500 pts = €15 discount
• 1000 pts = €30 discount
• 1500 pts = €50 discount
And that’s not all… As you come back every year, we pamper you with little touches. Thus, our campers who reach “loyal” and “ambassador” status benefit from little surprises during their stays.
You can arrive from 2:00 p.m. if you have rented a campsite and from 4:00 p.m. for a rental. It is best to communicate an approximate arrival time when you can. In the event of late arrival, it is imperative to notify the campsite reception in advance and to arrange an appointment. No late check-in can be done without the agreement of the campsite management.
On arrival, you will be asked for proof of your booking; this may be the order confirmation following your reservation on our website, or your booking contract, or your confirmation email sent by the campsite or the Reservation Centre.
Camping pitches must be vacated before 12:00 and rentals before 10:00.
If you have reserved accommodation, a deposit of €350 (including equipment and cleanliness) will be requested upon your arrival by check or by an imprint on your bank card. This deposit is mandatory before taking possession of the premises. It is not cashed but will be debited if we notice material damage or if the accommodation is not as clean as when you arrived.
Any request to change your stay must be approved by the campsite or the Reservation Centre. Please make your request by email or telephone and indicate the change you wish to make (number of people, dates of stay, type of accommodation, etc).
When you book, you have the option of paying a cancellation guarantee amounting to 4% of your stay, which covers a large number of reasons for reimbursement without excess for cancellations, late arrivals and interruptions of stay. This guarantee is optional. In the event of cancellation, you must notify the campsite or the reservation center as soon as possible by telephone, then by post or email. Cancellation will only be taken into account after receipt of written notice from you. Our cancellation guarantee management partner will respond to your request within 24 hours.
It is currently possible to subscribe to the Serenity option.
For any complaints, we invite you to send us an email to contact@terracamps.com or a letter to TERRACAMPS, 2 chemin de la rivière, 58700 SICHAMPS - FRANCE.